Refund policy

Last updated: October 8, 2026

We want you to be happy with your MODO IQ order. This policy explains how returns, refunds and replacements work.

30-day returns on unopened tins

You can return an unopened, unused tin within 30 days of delivery for a refund. To be eligible, the tin must be sealed and in its original condition.

Opened tins can't be returned, because MODO IQ Focus Strips are an ingestible dietary supplement.

Return shipping costs are paid by the customer unless the item arrived damaged or incorrect.

How to start a return

1. Email us at modoiqservice@gmail.com within 30 days of delivery with your order number and the reason for the return.
2. We'll reply with return instructions. Please don't send anything back before you hear from us, as returns sent without instructions can't be processed.
3. Once your return arrives and we've checked it, we'll refund the purchase price to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank or card issuer.

Damaged, defective or incorrect orders

If your order arrives damaged or defective, or you received the wrong item, email us at modoiqservice@gmail.com within 30 days of delivery with your order number and a photo of the item and packaging. We'll replace the item or refund you, and you won't need to pay return shipping.

Subscriptions

If you purchased with Subscribe & Save, you can pause or cancel any time. Contact us before your next renewal date and we'll stop future orders. Orders that have already been processed can't be cancelled, but they're covered by this refund policy.

Late or missing refunds

If you haven't received a refund after 10 business days, first check your bank account and then contact your card issuer. If you still haven't received it, email us at modoiqservice@gmail.com.

Questions about a return or refund? Email modoiqservice@gmail.com.